Legal

Privacy Policy

Last updated: 23 February 2026 · Version 1.0

FinEase Pty Ltd (ABN 70 688 255 941) (“we”, “us”, “our”) is committed to protecting the privacy of personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

1.1 Information You Provide

  • Account information: Name, email address, phone number, organisation details (ABN, ACL number, AFSL number).
  • Customer data: Information about your customers that you upload or enter into the Service, including financial hardship application details, bank statements, and supporting documents.
  • Payment information: Billing details processed through our third-party payment provider. We do not store credit card numbers.
  • Communications: Emails, support requests, feedback, and other correspondence with us.

1.2 Information Collected Automatically

  • Usage data: Pages visited, features used, actions taken within the Service.
  • Device and browser information: IP address, browser type, operating system, device identifiers.
  • Cookies: Session cookies for authentication and security. See Section 8 below.

2. How We Use Information

  • Providing, maintaining, and improving the Service;
  • Processing your subscription and payments;
  • Communicating with you about your Account, including service updates and security alerts;
  • Providing customer support;
  • Ensuring the security and integrity of the Service, including fraud prevention;
  • Complying with legal obligations, including the National Consumer Credit Protection Act 2009 (Cth);
  • Audit logging and compliance monitoring as required by financial services regulation;
  • Generating anonymised, aggregated analytics to improve the Service (no individual identification).

3. Legal Basis for Processing

Under the APPs, we process personal information where:

  • You have consented to the collection (APP 3);
  • It is reasonably necessary for our functions or activities (APP 3.2);
  • It is required or authorised by law (APP 6.2(b)).

4. Disclosure of Information

We may disclose personal information to:

  • Service providers: Infrastructure hosting (Vultr, Sydney, Australia), content delivery (Cloudflare), email services, and payment processors.
  • Regulatory bodies: Where required by law, including ASIC, AFCA, or APRA.
  • Legal proceedings: Where required by a court order, subpoena, or other legal process.

We do not sell personal information to third parties. We do not use personal information for direct marketing by third parties.

5. Data Storage and Security

All Customer Data is stored on servers located in Sydney, Australia. We implement security measures including encryption in transit (TLS 1.2+) and at rest, access controls, multi-factor authentication, audit logging, and daily backups.

6. Data Retention

  • Account data: Retained while your Account is active and for 30 days after termination.
  • Audit logs: Retained for 7 years as required by the National Consumer Credit Protection Act 2009 (Cth).

7. Your Rights

Under the APPs, you have the right to access, correct, and export your personal information. To exercise these rights, contact privacy@financialease.com.au.

8. Cookies

We use essential cookies for authentication and security, and functional cookies to remember your preferences. We do not use advertising cookies or cross-site tracking cookies. With your consent, we use Google Analytics 4 with IP anonymisation to understand how visitors use our marketing site; you can withdraw or change this consent at any time using the button below.

9. Complaints

If you believe we have breached the APPs, you may lodge a complaint by contacting us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact